Quality in Care Award (QiC) for Salford's innovative service to reduce the risk of diabetes in collaboration with NIHR CLAHRC for GM
Staff in Salford have been awarded a Quality in Care award for ‘Best Type 2 Diabetes Prevention Initiative’ for innovative work in reducing the number of people in the city being diagnosed with type 2 diabetes. ‘Diabetes Care Call’, a telephone-based service already available for people with diabetes was further developed to support people diagnosed with Impaired Glucose Tolerance (IGT) who are most at risk from developing type 2 diabetes. This new Care Call development provides people with a six-month programme of telephone education and motivational support, delivered by a team of health advisors.
The IGT Care Call programme was developed by Salford Diabetes team in conjunction with the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care for Greater Manchester (NIHR CLAHRC for GM). At the time of the IGT pilot programme the service was managed by NHS Salford but the community based Diabetes Care Call service is now provided by Salford Royal NHS Foundation Trust.
Katherine Grady, Manager, Diabetes Care Call, said: “Receiving this award is fantastic recognition for the hard work everyone has put in to developing a care call service for people with IGT and shows how different organisations can successfully work together to help prevent diabetes. Working with Linda Savas and her colleagues from the GM CLAHRC enabled us to put research into practice through developing our service as well as being able to evaluate rigorously the impact on patients and service provision.”
Professor Ruth Boaden (Manchester Business School), GM CLAHRC Deputy Director and Lead for Implementation , said: “This award is recognition of the excellent results we’ve had with the IGT Care Call programme so far. Of the 55 people who took part in the programme, 26 (52%) had glucose levels that reverted to normal, and 38 (75%) had a confirmed average weight loss of 4.8kg (5.3% of the average body weight) at the end of the six months. Providing an intervention before people develop type 2 diabetes saves people from the many possible complications of diabetes later in life as well as the need to take medication. This also means it costs the NHS less in the longer term. Patients like the flexible service delivered by phone that motivates and enables them to make positive changes to their lifestyles around diet and exercise.”
The awards were the first in a new series of programmes from QiC to highlight good healthcare practice in key therapy areas in the UK.